Frequently Asked Questions
Frequently Asked Questions
Yes! Leatherpunk will gladly ship to almost any country. If you do not see your country on the drop-down list during check out, please email me for special considerations. All foreign shipping and billing addresses must match or payment will be canceled.
Leatherpunk does not currently collect VAT taxes for European customers. When you check out, the order shows how much VAT will be, but you do not pay that to Leatherpunk. It is your responsibility understand how this will affect receipt of your purchase. Leatherpunk will not reship for free packages that are returned due to unpaid VAT.
Also, you will not be refunded, if your package is returned, lost, undelivered. However, international packages are now shipped using FedEx, so that should eliminate many issues related to VAT payments, as well as speed up delivery times.
For customers in the US and Canada, Leatherpunk will ship your purchase via 1st Class USPS or Priority mail.
As per Terms and Conditions,
If delivery confirmation shows your package was delivered, no further
actions will be taken. Leatherpunk is not responsible for packages that are stolen from your doorstep or mailbox, or delivered to the wrong location by the courier. If your package is still in transit, no actions will be taken until there is a tracking update. It is my ultimate goal that you receive what you paid for. I also have a
duty to operate my business as efficiently as possible since leather is a highly expensive
commodity to work with.
Yes. For orders to be shipped outside the US or Canada, there is now a $100 USD minimum purchase requirement. To clarify: The item(s) in your cart must meet or exceed $100. Shipping charges are not counted towards the $100 threshold. Orders that do not meet the minimum purchase requirement will be canceled.
As per terms and conditions of your purchase, Leatherpunk does not offer refunds. Exchanges are possible on certain items. All belt purchases are final and cannot be exchanged for a different size. It is important to read and understand the sizing charts available on Leatherpunk to make an informed decision. If you're not sure, I'm more than happy to consult with you before your purchase to make certain you receive the correct size for your needs. All Sales Final.
Keep in mind the reason for the strict policy is because I work tirelessly to make above average products that you'll be proud to own, and a vast amount of time and resources goes into each and every order. With 20 years of leather experience, I hope I've earned a level of trust and quality you can depend upon.
Although it rarely happens, sometimes a snap fastener can break off. When it does happen, it's usually when the item is brand new and still very stiff. Be gentle with the snaps the first few days. Leatherpunk will replace at no charge snaps that break, or other hardware failures. Screw-back spikes and other screw-on hardware should be checked periodically. Leatherpunk will not replace lost hardware.